Refund policy

Our customers can do a self-serve return through this link here: https://account.saltwatersoulsdesign.com

All products are Print On Demand and are unique and produced only once ordered. This also means that returns and exchanges are not supported if the customer ordered the wrong size, color, or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Saltwater SoulS Design offers a free replacement or a refund through our vendors if you contact us within 14 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue and indicate the type of issue (tracking status, request refund, request reprint).

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at saltwatersoulsdesign@gmail.com. Please note that returns will need to be sent to the following address: 1624 Laskin Rd STE 736 PMB 1040 Virginia Beach VA 23451

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at saltwatersoulsdesign@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saltwatersoulsdesign@gmail.com.